Soft Opening June 26!!! Stay tuned and come check us out!
Terms and Conditions
Effective Date: June 13, 2025
Welcome to The Coffee Shop website (“Site”). These Terms and Conditions (“Terms”) govern your use of our website, services, and content. By accessing or using the Site, you agree to comply with these Terms. If you do not agree, please do not use our website.
1. Use of Our Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of or restrict the use of this site by others. You must not use our site in any way that causes or may cause damage to the website or impairment of the availability or accessibility of the site.
2. Ordering and Payment
All orders are subject to availability and acceptance.
Prices and product descriptions are subject to change without notice.
Payment is processed securely through third-party services. We do not store payment information.
We reserve the right to cancel or refuse any order at our discretion.
3. Delivery and Pickup
We aim to fulfill orders for pickup or delivery within stated timeframes, but delays may occasionally occur due to unforeseen circumstances. We are not liable for delays outside our control.
4. Intellectual Property
All content on this website—including logos, branding, text, images, and design—is the property of The Coffee Shop or its content suppliers and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our express permission.
5. Privacy
Your use of the website is also governed by our Privacy Policy, which outlines how we collect and use your data.
6. User Content
If you submit content via our website (e.g., reviews, comments, or contact forms), you grant us a non-exclusive, royalty-free license to use, reproduce, and publish that content. We reserve the right to remove any content deemed inappropriate or offensive.
7. Limitation of Liability
We make reasonable efforts to ensure the information on this website is accurate and up-to-date, but we make no warranties, express or implied, regarding its accuracy. We are not liable for any loss or damage arising from your use of or reliance on this website or its content.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content or privacy practices of external sites.
9. Changes to These Terms
We reserve the right to update these Terms at any time. Any changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the revised Terms.
10. Contact Us
If you have questions about these Terms, please contact:
The Coffee Shop Williamstown
10 Water Street, Williamstown, MA 01267
413.458.6001
Returns & Refunds Policy
Effective Date: June 13, 2025
At The Coffee Shop, we want you to love everything you buy from us—whether it’s a cozy bag of beans, a curated piece of merchandise, or a perfectly crafted drink. Here's how we handle returns and refunds across our offerings:
1. Merchandise (In-Store and Online)
We gladly accept returns or exchanges on retail merchandise (including apparel, brewing gear, home goods, etc.) within 30 days of purchase with the original receipt.
Items must be unused and in original condition (tags attached, unopened packaging, etc.).
Refunds will be issued to the original payment method.
Without a receipt, we can offer store credit at the most recent sale price.
Online Returns:
Please contact us at welcome@thecoffeeshopwt.com before shipping anything back. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
2. Food Items
Due to health and safety regulations, all food sales are final. This includes packaged goods, baked items, and any perishable products sold in-store or online.
However, if something is wrong with your order—damaged, spoiled, or not what you expected—please let us know within 48 hours of purchase and we’ll make it right.
3. Coffee, Tea & Non-Alcoholic Beverages (In-Shop Only)
We stand behind every cup. If your drink wasn’t made right, or isn’t up to par, let us know at the time of purchase, and we’ll happily remake it or offer a refund.
Please note: Refunds or remakes are at the discretion of our staff and must be requested at the time of service.
4. Wine, Spirits & Alcohol (Future Offerings)
All sales of alcoholic beverages are final, in accordance with state and local laws. We cannot accept returns or exchanges on wine, spirits, or other alcohol unless the product is defective (e.g., corked wine).
In the rare event of a problem, please contact us within 7 days of purchase with proof of purchase and we’ll do our best to assist.
Questions or Concerns?
We’re here to help. If you have a concern about a product or experience, don’t hesitate to reach out:
📍 The Coffee Shop Williamstown
📞 413.458.6001
Copyright © 2025 The Coffee Shop Williamstown - All Rights Reserved.
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